Allow the same experts who manufacture your cooker hood to solve any issues. Simply schedule an appointment, and a Bosch specialist technician will repair your appliance.
Sometimes, some minor issues can be quickly resolved by yourself. Just visit our help articles and follow the steps we provide to continue enjoying your cooker hood at full performance.
If you're having issues with your cooker hood, one of our specialist engineers can help to get it working again. You are about to start the 5 steps online booking process. You will be requested your contact details, appliance location and some other important information. Please enter your cooker hood model number (E-Nr.) below to get started. The E-Nr. is needed to prepare the engineer’s visit, e.g.: providing needed spare parts to the engineer.
How to find your E-Nr.
The E-Nr. is listed on the rating plate. It's either located on top of the hood or inside. If it's inside the appliance, you will only be able to read it after carefully removing the grease filters so they don't fall and damage your hob.
Example of a type plate
To do so, use one hand to support the flap while you release the latch with the other. Fold down the filter holder and remove the grease filter. Keep it level to prevent it from dripping. You should now see the rating plate.
Our experienced Bosch Customer Service team will help you to book a repair appointment for your cooker hood. We will ask you to provide the model number (E-Nr.) of your appliance during the booking process.
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Our contact center is open: Monday to Friday between 8am and 10pm Saturday and Sunday between 8am and 6pm Bank Holidays between 9am and 4pm
The E-Nr. is listed on the rating plate. It's either located on top of the hood or inside. If it's inside the appliance, you will only be able to read it after carefully removing the grease filters so they don't fall and damage your hob.
Example of a type plate
To do so, use one hand to support the flap while you release the latch with the other. Fold down the filter holder and remove the grease filter. Keep it level to prevent it from dripping. You should now see the rating plate.
