Bosch Customer Contact Center

Bosch Service is available from Monday to Saturday 9am to 6pm (except public holidays) and will answer all your questions concerning Bosch Home Appliances.

Customer Contact Hotline:

2626 9655 (Hong Kong)

0800 863 (Macau local call)

Unit A, 15/F, Roxy Industrial Centre, 58-66 Tai Lin Pai Road, Kwai Chung, N.T.

How to get there

Alternatively you can send us an email by filling out our contact form and we will reply as soon as possible.

To the contact form

Contact for large home appliances

Even with the most refined appliances, you sometimes need a little help. Bosch's comprehensive service for large home appliances is there for you around the clock, 7 days a week. And for those problems that can't be resolved over the phone, you can easily book a visit by one of our engineers. All you'll need is your E-NR (full model number) and the FD-NR (production code) of your Bosch appliance ready.

To the contact form

Contact for small home appliances.

If you need help with Bosch small domestic appliances, like vacuum cleaners, irons or food mixers, please get in touch with one of our specialized technicians. They can support you with straightforward troubleshooting and also help you arrange repairs in our workshop, if necessary. Around the clock, 7 days a week.

To the contact form

Online help

Many common issues can be easily solved with our online help. You can also read FAQs, download instruction manuals and get cleaning and care tips.

Get support

Register for MyBosch

Unlock the full potential of owning a Bosch home appliance with MyBosch. Your registration with MyBosch comes with a whole range of offers committed to make your Bosch experience even better, such as exclusive offers and infotainment.

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Newsletter subscription

Subscribe now – quickly and easily – for our free newsletter. You'll receive valuable tips for your home appliances, news on the latest offers and exclusive promotions only for newsletter subscribers.

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Video Gallery

Discover a range of videos - Find out tips on how to solve simple errors and troubleshooting. Finding it tough to cook with just a recipe? Not anymore when you have these cooking videos! Want to know how to make your Bosch home appliances last? Don't miss out clean and care videos.

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Get in touch

We are here to help, before and after your purchase.

Help is on the way

Arrange a visit for any date and time convenient for you.

Bosch Home Appliance Service

Outstanding service - before and after the purchase.