Warranty Conditions

The conditions below that describe the requirements and scope of our warranty performance do not affect the warranty obligations of the seller arising from the purchase agreement with the end customer.

For this appliance, we grant a warranty subject to the following conditions:

1. In accordance with the conditions below (No. 2-6), we will correct deficiencies in the appliance free of charge if they are verifiably the result of a material and/or manufacturing defect and are reported to us promptly after their discovery and within 24 months after delivery to the first user.

2.

• The warranty does not cover fragile parts such as glass or plastic as well as light bulbs.
• Minor deviations from the stipulated quality that are immaterial to the value and suitability for use of the appliance will not give rise to a warranty obligation.
• Damage caused by chemical and electrochemical effects of water and/or generally caused by abnormal environmental conditions will not result in any warranty obligations; neither does damage resulting from inappropriate operating conditions or if the appliance otherwise comes into contact with unsuitable substances.
• Also, no warranty can be assumed for defects in the appliance caused by transport damage for which we are not responsible, incorrect installation and assembly, misuse, non-domestic style use, lack of care or non-observance of operating or assembly instructions.
• The warranty claim becomes void if repairs or interventions have been carried out by persons who have not been authorized by us for that purpose or if our appliances have been fitted with spare, supplementary or accessory parts that are not original parts, and if the repair or intervention by a non-authorized person, or the fitting with parts that are not original parts, has resulted in a defect.

3.

• The warranty performance will be made in such a way that defective components will at our discretion be repaired or replaced with faultless components free of charge.
• Appliances that can be reasonably transported (e.g. in a passenger car) and for which warranty performance is claimed with reference to this warranty must be delivered or sent to our nearest customer service office or our contract customer service.
• Repairs at the installation site may only be requested for appliances in stationary (fixed) operation.
• The Purchase Invoice of a retailer in Hong Kong SAR or Macao SAR or the Delivery Note of BSH Home Appliances Limited showing date of delivery or at least date of purchase must be presented.
• Replaced components will become our property.
• For service on outlying islands, the end customer will be charged additional travel fee on each visit. For location without public transportation, the end customer will be liable for transporting the appliances to and from our service center for inspection and repair. For details, please visit our website for customer service rates.
• End customer shall provide a reasonable, sufficient and safe working space to access the appliances for service. The end customer is liable to move away all blocking objects or move the appliances to an appropriate location with electrical/ gas supply, water supply/ drainage for testing the appliances.
• BSH reserves the right not to provide any service if the working space is limited, non-sufficient, unsafe or should there be a risk to create damage of any kind due to the working space (e.g. the appliances located at roof-top, above ceiling tile or located at an unsafe height or blocked by other objects.)

4. Should we refuse the rework or if it fails, a replacement of equivalent value will be delivered out of the local product portfolio at the request of the end customer free of charge within the aforementioned warranty period.

5.

• Warranty performance neither extends the warranty period nor does it renew the warranty period.
• The warranty period for spare parts installed ends with the warranty period for the entire appliance.

6. Further or other claims (in particular claims for damages suffered beyond the appliance) are excluded insofar as liability is not mandatory by law.

7. These warranty conditions apply to appliances purchased and operated in Hong Kong SAR and Macao SAR. If appliances are shipped to countries outside Hong Kong SAR and Macao SAR , the warranty becomes void.

8. Please take note of our additional customer service offer:

• Our factory customer service and our service partners continue being available to you after your warranty has expired.
• If the appliance is not purchased from a local retailer and not imported to Hong Kong SAR or Macao SAR by BSH Home Appliances Limited, there is no customer service offer will be provided before and after the warranty conditions expired and no matter at fee or free of charge.

BSH reserves the right to amend the terms and conditions within the warranty period without notice, for any details of warranty conditions, please visit our website.

Chinese version of the warranty is for reference only. Should there be any conflicts between the English version and the Chinese version the English version shall prevail.