The main difference is on the replacement of functional parts. For Smart Plan, 20% discount is offered for any replacement of functional part. For Supreme Plan, the replacement of spare part is already included in the plan.

Early Bird Offer on Extended Warranty Plan is applicable to first 60 days after purchased the new home appliances and in not applicable to display appliances.

Service fee is rounded for every appliance individually, and these are added all together to get the total service fee.

Please note consumables, wearable and / or non-functional parts and /or accessories are excluded. In addition, on-site inspection service fee will be charged if replacement of any excluded part is needed on-site. For the replacement of functional parts, 20% discount is offered for any replacement of functional part under Smart Plan while the replacement of functional part is already included under Supreme Plan.

You can purchase the extended warranty before the completion of the 7th year of appliance.

Click here to know more our warranty plans. Then you can sign up extended warranty eform to send us your request for extended warranty. Our dedicated team shall get back to you shortly.

The discount offer depends on the number of appliances as well as the number of extended warranty years you purchased under SAME address. For details, please click here.

Our current extended warranty plan is applicable to Hong Kong region only.

Extended warranty is not applicable to Small Domestic Appliances, water heaters, appliances are 7 years or older, appliances which was not purchased from a local retailer, nor imported into Hong Kong or Macau by BSH Home Appliances Co., Ltd.

If the previous maintenance agreement has been expired, customer has to pay for full appliance check first. If the appliance can function normally per full check report, customer can purchase the extended warranty for that appliance.

Please reach our customer contact centre by general hotline / email for address updating.

Please refer to the back of the maintenace agreement and there are list of payment method for your consideration. Totally there are 5 payment methods including Payme, BBP (Bank Bill Payment), PPS, mailing cheque or payment in person.

For all online payment, please mark your Agreement number for our reference. For payment by cheque, please write down your name, phone number as well as the agreement number at the back of the cheque.

In general, it takes around 2 weeks for payment checking and verification process. If you have returned back the reply slip of our Maintenance Agreement with your mobile number marked, a SMS for payment confirmation will be sent to your marked mobile number 2 weeks after your payment arrangement.

Please tick the relevant box on maintenance agreement for requesting offical receipt.

Please contact our customer service and advise the payment date, time as well as payment amount and method for our checking.

Cancellation cannot be made once you settled the payment for extended warranty.

You are highly recommmended to keep your purchase invoice for future communication.

For customers who don't join any extended warranty plan, inspection fee will be charged for every field service visit and replacement of spare parts are subject to extra charge. For the details of inspection fee, please refer to customer service rate.

Please keep the upper part "Customer Copy" of the maintenance agreement with the agreement number marked for our future communication purpose.

Yes, the dedicated hotline is (852) 2626 9655.